Frequently asked questions
Do you have questions about wax printers, investment, maintenance or applications? Below you will find answers to the most common questions. Can't find your question? Feel free to contact us.
What applications are professional wax printers suitable for?
Professional wax printers are ideal for jewellery production, prototyping, model making and serial production of casting models. Thanks to high resolution and a fine layer thickness of 15 µm, they are particularly suited to detailed models that can be used directly in casting and electroplating processes.
How much does a professional wax printer cost?
The investment depends on the chosen model, desired capacity and your specific application. We do not publish fixed web shop prices, but advise you personally and provide a tailored quote. In a consultation, we also discuss total cost of ownership, including materials, maintenance and support.
How often is maintenance required?
Maintenance frequency depends on your production intensity and printer type. Regular cleaning, checking consumables and periodic printhead maintenance are essential for stable quality. We recommend a tailored maintenance plan and can schedule service visits.
Which materials and file formats are supported?
Our wax printers work with professional wax materials optimised for casting processes, including high-toughness wax for more reliable casting. Files are typically supplied in STL or SLC format via the included WaxJetPrint software.
What is the lead time for a printer?
Lead time varies by model and availability. After confirmation of your quote, we inform you of the expected delivery date and schedule installation and training in consultation. For urgent requests or peak periods, we discuss options with you in good time.
What support does 3D Innovate offer after purchase?
We offer installation, training, technical support and advice on process optimisation. For questions about print quality, settings or maintenance, you can contact us. Our goal is for you to produce independently and reliably, with a partner who remains accessible.
Can I try a printer or request a demonstration?
Yes, by arrangement we can discuss a demonstration or test print based on your application. This lets you assess print quality and workflow before making an investment decision. Contact us to discuss the options.
How do I choose the right printer for my production process?
The right choice depends on your build volume, desired precision, production speed and monthly capacity. The WJ51C suits compact production, the WaxJet 510 offers ultimate precision for jewellery, and the WJ530 handles higher volumes and serial production. We help you determine the best match in a personal consultation.