Service and support

We provide careful installation of your wax printer on site or in coordination with your technical team. During commissioning, we check setup, connectivity, software configuration and initial test prints.

After installation, you receive a clear overview of operation, maintenance points and recommended settings for your specific application. So you start with confidence and a well-functioning production environment.

Our training is aimed at daily printer users: operators, designers and production managers. We cover operation, material management, print preparation, quality control and common optimisations.

The goal is for your team to produce independently and efficiently. Training can take place on site or in combination with guided production runs, tailored to your staff's experience level.

Regular maintenance extends the life of your printer and prevents unexpected downtime. We advise on maintenance intervals, printheads, filters and consumables, and can schedule service visits based on your production intensity.

With preventive service, you keep print quality stable and reduce the risk of production interruptions. If quality or performance deviates, we help quickly with diagnosis and repair.

Our support team is ready for technical questions, process optimisation and advice on new applications. Whether it concerns material choice, print settings or capacity planning: we think along from your production goals.

We also offer strategic advice when you want to scale production, consider a second machine or improve your workflow. So your investment grows with your company's ambitions.