Privacy policy
3D Innovate takes the protection of your personal data seriously. In this privacy policy, we explain what data we collect via our website and contact forms, why we do so and what rights you have under the General Data Protection Regulation (GDPR).
Last updated: July 13, 2026
Who is responsible for processing?
3D Innovate is the data controller for personal data collected via this website. For privacy questions, you can contact us via the contact form or the contact details on this website.
We process personal data solely in the context of our business services: responding to advice requests, quote requests and other business correspondence.
What data do we collect?
Via the contact form, we collect data you provide yourself, such as your name, company name, email address, phone number, request type, interest in a printer and your message.
We may also collect technical data via cookies and similar technologies, such as your IP address, browser type and pages visited. See our cookie policy for more information.
How do we use your data?
We use your data to handle your request, contact you, prepare quotes and improve our services. The legal basis for this processing is the performance of (pre-contractual) measures at your request and our legitimate interest in conducting business communication.
We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.
Retention period and security
We do not retain your data longer than necessary for the purpose for which it was collected. Requests and correspondence are generally kept for a maximum of two years, unless a longer retention period is legally required or needed for ongoing business relationships.
We take appropriate technical and organisational measures to protect your data against loss, unauthorised access or misuse.
Sharing with third parties
We only share your data with third parties when necessary for our services, for example hosting providers or email services acting as processors. We enter into processor agreements with these parties.
We only transfer data outside the European Economic Area when appropriate safeguards are in place in accordance with the GDPR.
Your rights
You have the right to access, rectify or erase your personal data. You may also request restriction of processing, object to processing or request data portability.
To exercise your rights, contact us. You also have the right to lodge a complaint with your national data protection authority.